Apartments at Grand Prairie in Peoria, Illinois, Bradford Run in Kokomo, The Foundry in South Bend, Heritage Trail Apartments in Terre Haute, Residences at CityWay in Indianapolis, and The Cole in Columbus, all managed by Buckingham Companies, received a Resident Satisfaction award for superior customer service satisfaction from their residents for 2016.
Each property received a combined score of 4.50 or higher for all modules on their Insite® Survey with a minimum of 100 completed surveys.
SatisFacts is the leading provider of resident surveys, focusing on multifamily retention and reputation management. By providing surveys to unclosed prospects, residents after move-in, residents after there is a completed work order, and to residents before their renewal date, they are able to calculate this feedback into the Insite® Resident Feedback Survey Program and report on these findings to the specific property. The purpose of these surveys is to provide a communication tool and customer service safety net to ensure questions, issues, concerns and praise don’t go unheard and that the team can then meet their residents’ needs.
To learn more about SatisFacts, visit their website.